Privacy Policy

1. Personal Information We May Collect

The types of personal information we collect depend on how you interact with Tempting Sweets.

Order & Customer Information

When you place an order or interact with our store, we may collect information such as your name, email address, telephone number, billing address, shipping address, order details and information required to process your payment.

Payment information may be processed by Shopify and/or the payment service selected at checkout. Tempting Sweets does not need to directly store all payment card information in order to process your purchase.

Website & Device Information

When you browse our website, information may be collected automatically, including your IP address, browser type, device information, time zone, cookie information, pages or products viewed, search terms and information about how you interact with the Site.

Customer Support & Enquiries

If you contact us, we may collect the information you provide in your message together with relevant contact, order or account information needed to respond to your enquiry.

Marketing Information

If you subscribe to marketing or otherwise choose to hear from us, we may collect your contact details and information about your communication preferences.

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2. How We Use Personal Information

We may use personal information to:

• process payments and fulfil, ship or otherwise manage your order;
• send order confirmations, delivery updates and other service-related communications;
• respond to questions, enquiries, complaints or customer support requests;
• detect, investigate and help prevent fraud, misuse or other security risks;
• operate, maintain, analyse and improve our website, products and customer experience;
• keep appropriate business and transaction records;
• comply with applicable legal, regulatory, taxation or accounting obligations; and
• send marketing communications or provide relevant advertising where permitted and in accordance with your preferences.

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3. When We May Share Personal Information

Tempting Sweets does not disclose personal information simply for the sake of doing so. We may share information with service providers where reasonably necessary to operate our business and provide our services.

These may include:

• Shopify, which powers our online store and processes information required to provide the Shopify platform and related services;
• payment processors and payment services used to process transactions;
• shipping, delivery and fulfilment providers involved in getting your order to you;
• website, analytics, advertising, communications and technology providers used to operate or improve our Site and services; and
• professional advisers, regulators, law-enforcement bodies or other parties where disclosure is required or permitted by law, or reasonably necessary to protect our legal rights or prevent fraud or harm.

Shopify

Our online store is hosted by Shopify. Shopify processes certain customer and visitor information when you browse or make a purchase through our store. Shopify has its own privacy practices governing how it processes that information.

Overseas Processing

Some of the technology and service providers we use may store or process information outside Australia. The location of processing can depend on the particular provider, service and customer location. Where applicable, we take reasonable steps to use reputable providers and manage personal information in accordance with applicable privacy obligations.

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4. Cookies, Analytics & Marketing

Cookies are small pieces of information stored on your browser or device. They can help our website function correctly, remember preferences, understand how visitors use the Site and support analytics or advertising.

Depending on the services enabled on our store, we may use functional, performance, analytics, advertising or similar technologies.

Our website may also use third-party services such as Shopify and analytics services to help us understand website activity and improve the customer experience.

You can usually manage cookies through your browser settings and, where available, through privacy or cookie controls displayed on our Site. Disabling some cookies may affect how parts of the website function.

Marketing Communications

If you receive promotional emails from Tempting Sweets, you can unsubscribe using the unsubscribe option included in the communication.

Service messages relating to an order or customer enquiry may still be sent where necessary.

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5. Security & Retention

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

No online system or method of electronic storage can be guaranteed to be completely secure. If we become aware of a privacy or security incident, we will assess and respond to it in accordance with applicable legal requirements.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud and meeting legal, tax or accounting requirements.

When information is no longer required, we may delete or de-identify it where appropriate and permitted by law.

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6. Access, Correction & Your Privacy Choices

You may contact Tempting Sweets if you would like to ask what personal information we hold about you, request access to it, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Depending on where you live and the privacy laws that apply, you may also have additional rights concerning your personal information, including rights relating to deletion, restriction, objection or withdrawal of consent.

We may need to verify your identity before actioning certain privacy requests.

In some circumstances we may be required or permitted by law to retain information or decline a request, and if so we will explain this where required.

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7. Privacy Questions & Complaints

If you have a question or concern about how Tempting Sweets has handled your personal information, please contact us using the details below and include enough information for us to understand and investigate your concern.

We will review privacy complaints and respond within a reasonable timeframe.

If a privacy law or regulator applicable to you provides further complaint or review rights, you may also be entitled to use those processes.

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8. Children’s Privacy

Our Site is not intended to collect personal information from children under 16 without appropriate involvement from a parent or guardian.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, legal requirements or privacy practices.

The latest version will be published on this page with an updated revision date.

Last updated: 10 August 2026

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