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The Sweet Stuff… With a Few Rules
Welcome to Tempting Sweets! These Terms of Service explain the rules that apply when you browse our website, place an order or use our online services.
We’ve tried to keep them as clear and straightforward as possible — because ordering lollies should be the fun part.
The Short & Sweet Version 🍬
Please provide accurate order information, pay the price shown at checkout, check personalised details carefully, use our website lawfully and read the relevant product, allergen, shipping and returns information before purchasing. We’ll do our best to provide accurate information, pack your order with care and honour your rights under Australian law.
1. Using Our Website
This website is operated by Tempting Sweets. References to “we”, “us” and “our” mean Tempting Sweets. References to “you” or “your” mean the person accessing the website or purchasing from us.
By accessing our website, placing an order or using our online services, you agree to these Terms of Service together with the policies linked or referred to on our website.
If you are under 18, you should use this website and make purchases only with the involvement or permission of a parent or legal guardian.
You must not use our website for unlawful, fraudulent or unauthorised purposes, interfere with its security or operation, introduce malicious software, attempt to gain unauthorised access, scrape the Site in a way that disrupts its operation, or infringe the rights of Tempting Sweets or another person.
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2. Orders, Pricing & Payment 🛒
Prices displayed on our website are in Australian dollars (AUD) unless stated otherwise. Any applicable delivery charges or other amounts will be shown during checkout before you complete your purchase.
When placing an order, you agree to provide current, complete and accurate information, including your contact, billing and delivery details.
Product availability can change quickly. Adding an item to your cart does not reserve stock. An order may be declined or cancelled before fulfilment where reasonably necessary, including where an item is unavailable, there is an obvious pricing or listing error, payment cannot be verified, delivery cannot reasonably be completed, or we reasonably suspect fraud or misuse.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item or order using an appropriate payment method.
Pricing or Listing Errors
We take care to display accurate prices and product information. If an obvious error is identified after an order is placed, we may contact you to explain the issue and provide an appropriate option, such as proceeding at the correct price or cancelling the affected item for a refund.
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3. Personalised & Custom Orders ✨
Some Tempting Sweets products may be personalised or produced specifically for your order.
Please check all names, wording, dates, colours, quantities and other personalised details carefully before submitting or approving them. Where we provide a proof or design for approval, it is your responsibility to review the supplied details carefully before approving production.
Once production has commenced, changes or cancellations may not always be possible because the product may already have been customised for you.
This does not limit your rights where Tempting Sweets makes an error, the product is faulty, or you otherwise have a remedy under the Australian Consumer Law.
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4. Products, Images & Availability 🍬
We make reasonable efforts to describe and photograph our products accurately. However, colours, shapes, sizes, packaging and appearance may vary slightly between batches, suppliers and devices used to view our website.
Manufacturers and suppliers may change packaging, recipes, ingredients, product specifications or availability without notice. Where relevant, customers should review the latest product and ingredient information before purchasing or consuming a product.
We may change our product range, pricing, promotions or availability from time to time.
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5. Allergens & Dietary Information ⚠️
Tempting Sweets does not operate as an allergen-free environment.
Products may contain, or may have come into contact with, allergens during manufacturing, storage, handling or repackaging.
Dietary descriptions such as Gluten Free, Halal or Vegan Friendly are based on information supplied with the relevant product unless otherwise stated. Tempting Sweets does not represent that its packing environment is certified gluten free, Halal or vegan.
Customers with allergies, intolerances or specific dietary requirements should review our Dietary & Allergen Information and individual product ingredient information before purchasing or consuming our products.
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6. Shipping, Delivery & Returns 📦
Dispatch and delivery information, including estimated preparation timeframes and information about heat-sensitive confectionery, is set out in our Shipping Policy.
Our approach to change-of-mind returns, exchanges and problems with products is set out in our Returns & Exchange Policy.
Delivery timeframes are estimates and may be affected by carrier delays, weather, regional or remote delivery conditions, public holidays or other circumstances outside our reasonable control.
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7. Gift Cards & Promotions 🎁
Gift cards, discount codes, promotions, competitions or special offers may be subject to additional conditions displayed when they are issued or advertised.
Promotional codes generally cannot be exchanged for cash and may be subject to eligibility, minimum spend, expiry or product restrictions where these are clearly disclosed and permitted by law.
Nothing in this section limits any rights that cannot lawfully be excluded.
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8. Third-Party Services & Links
Our website is hosted by Shopify and may use third-party services for payments, delivery, analytics, communications or other store functionality.
Our Site may also contain links to websites or services operated by third parties. Those third parties may have their own terms and privacy practices. Tempting Sweets is not responsible for the content or operation of an independent third-party website merely because we provide a link to it.
Personal information collected through our store is handled in accordance with our Privacy Policy.
🔒 Privacy Policy
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9. Reviews, Messages & Customer Content
If you submit a review, photo, comment, competition entry or other content to Tempting Sweets, you must have the right to provide that content and it must not be unlawful, misleading, abusive, defamatory, infringing or contain malicious software.
Where you specifically submit content for publication, promotion, a competition or reposting, you grant Tempting Sweets permission to use that content for the purpose for which it was submitted, subject to applicable law and any specific terms communicated at the time.
We may remove content from our website or social channels where we reasonably consider it unlawful, misleading, abusive, infringing, spam or otherwise inappropriate.
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10. Tempting Sweets Content & Intellectual Property
Unless otherwise stated, the Tempting Sweets name, branding, website content, original graphics, photographs, designs and other original material on this Site are owned by or licensed to Tempting Sweets.
You may use the Site for personal shopping and information purposes. You must not reproduce, sell, republish, commercially exploit or misrepresent our original content as your own without permission, except where permitted by law.
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11. Website Availability & Information
We aim to keep our website available and information accurate, but we cannot guarantee that the Site will always operate without interruptions, maintenance, technical issues or occasional errors.
We may correct errors or update website content when identified. Nothing in these Terms excludes any obligation Tempting Sweets has under applicable law.
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12. Australian Consumer Law ⚖️
Your consumer rights matter.
Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.
Where the Australian Consumer Law applies, goods come with automatic consumer guarantees, including guarantees concerning acceptable quality, fitness for disclosed purpose and correspondence with description.
If a product does not meet an applicable consumer guarantee, you may be entitled to a remedy depending on the circumstances and whether the failure is major or minor.
Any limitation, disclaimer or exclusion elsewhere in these Terms applies only to the extent permitted by law.
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13. Liability
To the maximum extent permitted by law, Tempting Sweets is not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
We are not responsible for loss caused by your failure to follow product information, storage instructions, allergen warnings or other reasonable information provided before use or consumption, except to the extent that responsibility cannot lawfully be excluded.
This section must be read together with the Australian Consumer Law section above and does not limit rights or remedies that cannot legally be excluded.
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14. Changes to These Terms
We may update these Terms from time to time to reflect changes to our website, products, business practices or legal requirements.
The current version will be published on this page. Changes will apply from the date the updated Terms are published, unless otherwise stated or required by law.
Last updated: 10 August 2026
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15. Governing Law
These Terms are governed by the laws applicable in South Australia, Australia, together with applicable Commonwealth laws including the Australian Consumer Law.
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