Returns and Exchange Policy
Not Quite the Sweet Ending You Expected?
We want every Tempting Sweets order to arrive just as sweet as you imagined.
If something isn’t right with your order, please read the information below and get in touch so we can help.
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The Short & Sweet Version 🍬
Because most Tempting Sweets products are food and confectionery, we generally do not accept returns or exchanges simply because you have changed your mind. However, if your order is faulty, damaged, incorrect or otherwise does not meet an applicable consumer guarantee, please contact us so we can review the issue and provide an appropriate remedy where required.
🍬 Change-of-Mind Returns & Exchanges
Due to the nature of our confectionery and food products, Tempting Sweets does not generally accept returns or exchanges for change of mind.
This includes situations where you have ordered the wrong product, changed your mind after ordering, no longer want the product, or decide that a product is not to your personal taste.
For hygiene and food-safety reasons, confectionery that has left our control cannot simply be returned and resold.
This change-of-mind policy does not affect any rights you may have under the Australian Consumer Law.
✨ Personalised & Custom Orders
Personalised and custom-made products are created specifically for your order, so we generally cannot accept change-of-mind returns, exchanges or cancellations once production has commenced.
Please carefully check all names, spelling, dates, quantities, colours and other personalised details before submitting or approving your order.
If Tempting Sweets makes an error in the personalisation, or the product is faulty or does not match the approved order, please contact us so we can review the issue.
💔 Faulty, Incorrect or Problem Orders
If you believe an item is faulty, unsafe, significantly different from its description, incorrectly supplied or otherwise not as ordered, please contact Tempting Sweets as soon as reasonably possible.
To help us review your enquiry quickly, please provide:
- your order number;
- a description of the issue;
- clear photographs of the product and packaging where relevant; and
- any other information that may help us understand what has occurred.
Please keep the affected product and packaging until we have had an opportunity to review the matter, as we may need further information before determining the appropriate next step.
📦 Products Damaged During Delivery
We pack Tempting Sweets orders with care; however, parcels can occasionally be damaged during transport.
If your parcel arrives significantly damaged, please contact us as soon as possible and provide clear photos of:
- the outer parcel or satchel;
- the shipping label;
- the internal packaging; and
- the affected product.
Please retain the damaged product and packaging while the issue is being reviewed, as this information may be required when assessing the matter or raising an enquiry with the carrier.
For delivery timeframes, heat-sensitive products and lost or delayed parcels, please see our Shipping Policy.
⚖️ Australian Consumer Law
Your consumer rights still apply.
Nothing in this Returns & Exchange Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Where the Australian Consumer Law applies, products come with automatic consumer guarantees. If a product does not meet an applicable guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and whether the problem is major or minor.
Our change-of-mind policy is separate from your rights where a product is faulty or otherwise fails to meet an applicable consumer guarantee.
Need Help With Your Order?
Send us a sweet message and include your order number and details of the issue so we can help.
Contact Tempting Sweets 🍭