Shipping Policy
Your Sweet Treats Are On The Move!
We know waiting for lollies is serious business, so we work hard to pack your order carefully and get it on its way as quickly as possible.
Please read the information below before ordering so you know what to expect from dispatch through to delivery.
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📦 Dispatch Timeframes
Tempting Sweets aims to have standard orders packed and dispatched within 1–3 business days after your order is placed.
During particularly busy periods, promotions, holidays or unusually high order volumes, dispatch may take a little longer. If a significant delay affects your order, we’ll do our best to keep you informed.
Business days do not include weekends or public holidays.
✨ Personalised & Custom Orders
Orders requiring personalisation generally require an additional 3–5 business days for preparation before dispatch.
Larger personalised, corporate or event orders may require additional preparation time depending on the quantity and type of customisation requested.
🚚 Delivery Timeframes
Delivery time begins after your order has been dispatched and will vary depending on your location, the shipping service selected and the carrier’s delivery network.
Any delivery dates or timeframes provided are estimates only. Rural, regional and remote areas may take longer to reach, and delays can occasionally occur due to circumstances outside our control.
Once tracking is available, we recommend following your parcel through the tracking information supplied by the carrier.
☀️ Hot Weather & Heat-Sensitive Products
Chocolate and some confectionery products are heat sensitive. We take care when preparing and packaging orders; however, parcels may be exposed to warm conditions while being transported or awaiting collection or delivery.
We cannot guarantee that chocolate or other heat-sensitive products will remain completely unaffected by temperature during transit. Customers should consider weather conditions and the heat sensitivity of their chosen products when placing an order.
Where possible, we recommend collecting or bringing delivered parcels inside promptly rather than leaving them in a warm location.
💔 Lost, Delayed or Damaged Parcels
Every Tempting Sweets order is packed with care and appropriately prepared for shipping.
If your parcel appears significantly delayed, lost or arrives damaged, please contact Tempting Sweets as soon as possible so we can review the situation and help determine the appropriate next step.
For damaged parcels, please keep the product, outer packaging and shipping label and take clear photographs of the parcel and affected items. These may be required when assessing the issue or when an enquiry or claim is made with the carrier.
Still Have a Shipping Question?
Send us a message and include your order number if you already have an order with us.
Contact Tempting Sweets 🍭